How We’re Keeping Our Residents Safe

At Del Monte Assisted Living and Memory Care, your loved one’s health and happiness always have been and always will be our priority. During the COVID-19 global pandemic, we have taken special care to uphold the balance of these elements because we understand the heightened vulnerability of the elderly community. While we are restricted in terms of the outside events and activities we usually offer, our staff goes the extra mile every day to make sure each and every resident is both protected and feels like they are still living with normalcy, autonomy, comfort, and freedom.

Of course, we have taken extreme precautions to ensure your loved one’s safety from the virus while keeping in mind the importance of routine and socialization – especially for our patients in memory care. While we were not allowing any outside visitors during the height of the pandemic, we implemented alternative methods for our residents to stay connected to family and friends. Luckily, modern technology made that easier for us, allowing us to set up Zoom and FaceTime calls whenever and as often as requested.

As restrictions are tightening again, we are still not only abiding by CDC protocol, but going the extra mile to ensure the safety, health, and happiness of your loved one. Unfortunately, because of the increasing spread of COVID, as of July 1st, we are not allowing any in person visitation whatsoever. Of course, we will continue to utilize any and all digital resources to facilitate communication between our residents and their loved ones.

We promise to continue to abide by any and all guidelines administered by the state of California and the CDC(examples listed below) and to do so while ensuring the safety and happiness of your loved one.

The following changes have been made to protect the well being of both residents and staff:

• All visitors/staff must check in the front office and be screened. Anyone having a high temperature and/or showing symptoms of COVID-19 are asked to leave the facility.
• Personnel wear a facemask at all times while they are in the facility.
• Sanitizer dispensers have been placed at all entrances.
• Encourage social (physical) distancing.
• Provide access to alcohol-based hand sanitizer with at least 60% alcohol throughout the facility and keep sinks stocked with soap and paper towels.
• Remind residents, visitors, and personnel to frequently perform hand hygiene
• Routinely clean and disinfect surfaces and objects that are frequently touched in common areas including surfaces and objects not ordinarily cleaned daily (e.g., door handles, faucets, toilet handles, light switches, elevator buttons, handrails, handicap access door panels, countertops, chairs, tables, remote controls, shared electronic equipment, and shared exercise equipment).
• Packages and deliveries are to be dropped off at the front on the racks provided by the front office. Packages will then be sanitized and sit for a minimum of 2-3 hours before it is brought to a resident’s room. We highly encourage families not to bring perishables.
• All new residents moving into our facility must have a negative COVID test. After admission we quarantine them in specially designed unit with a single access point for at least 7 days before joining any activities (room includes
• Facilitate and encourage alternative methods for visitation (e.g., video conferencing) and communication with residents
• Post signage at all entrances and leave notices for contract service providers at all residences that:
• Provide information about current visitation policies or restrictions;
• Remind visitors and personnel not to enter the building if they have fever or symptoms consistent with COVID-19.
• Residents’ temperatures are checked daily
• Weekly workshops to inform staff of COVID policy updates and how to report any potentially infected residents
• Any residents potentially showing signs of sickness are immediately isolated

COVID-19 Prevention Recommendations
COVID-19 Symptoms
What To Do If You Think You Are Sick